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1 Year Return Policy and Limited Guarantee Against Defects

Every product you buy from HVACPartsOutlet.com is backed by the product manufacturer's warranty for a period not to exceed 1 year from date of purchase. HVACPartsOutlet.com's 1 year limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or HVACPartsOutlet.com.

You are responsible for all shipping charges associated with the return of the item and must be received by our location within 10 days of the RMA issue.

You are responsible for payment to ship the replacement item to you on any item over 30 days old. Typically this can be done via a Pay Pal invoice sent to you from HVAC Parts Outlet LLC. (effective August 2012, orders previous - 90 Days)

Items returned that are not from HVAC Parts Outlet or have a date code not coinciding with the purchase date will be assessed a $25 administrative fee.

Fraud is a serious offense and HVAC Parts Outlet will have the right to pursue any and all legal actions to include contacting the payment method company and filing a formal complaint and audit.

Defective products returned for exchange in the first 30 days must be in the original packaging and include all parts, registration cards, packing materials and other accessories.

We reserve the right to refuse for return any item that shows signs of damage not consistent with normal wear and tear or installed improperly as to cause unnecessary damage to the item.

90 Day Non-Defective Return

Non-defective returns are subject to a 20% restocking fee and do not include the shipping cost. "Free Shipping" items will have the shipping costs deducted and a 20% restocking fee. You are responsible for all shipping charges associated with the return of the item. The item/s must be in the original packaging and include all parts, registration cards, packing materials and other accessories and be received to our location within 10 days of the RMA issue. The item must be in new condition. If the item has been installed or damaged in any manner the RMA will be denied and you will be responsible for all shipping charges to retrieve the item from our facility. (effective August 2012, orders previous - 30 Days)

Items returned that are not from HVAC Parts Outlet or have a date code not coinciding with the purchase date will be assessed a $25 administrative fee.

Fraud is a serious offense and HVAC Parts Outlet will have the right to pursue any and all legal actions to include contacting the payment method company and filing a formal complaint and audit.

Compressors

Compressors cannot be returned for any reason other than defective. Any defective compressor request must include the following information.

  • Date of installation
  • Date of Failure
  • Name of installing HVAC technician
  • Master License number of installing HVAC technician and state of issue. 
  • Company name employing HVAC technician
  • Phone number and address of company employing HVAC technician

Damaged Freight

HVACPartsOutlet.com insures all shipped items. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery. Any damage claims must be submitted no later than 15 days from the delivery date. All products are inspected, checked, and packaged by HVACPartsOutlet.com prior to release to the carrier. In spite of our best efforts, shipping damage can and does sometimes occur. Here's how to protect yourself:

  • Always note any external damage to cartons upon the delivery.
  • Date of Failure
  • We highly recommend that you unpack each carton and carefully inspect each item. Note any damage and contact HVACPartsOutlet.com immediately to file a claim.
  • Keep all packing materials and contents in the same condition as when the damage was discovered.
  • It is a good idea to take pictures immediately after discovering damage in order to support your claim.

Submit A claim

Submit your claim with your order number and notify us of your claim.

Please allow up to 2 business days for us to review and respond to your claim. If you require an immediate replacement part, place an additional order and once approved your original purchase will be refunded.


Offer to sell

Listings on this website are not an offer to sell goods; rather, they are advertisements to receive offers. Any offer/order for more than 20 units per address, customer or company may be rejected, and all orders are subject to review and acceptance by HVACPartsOutlet.com. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.


Copyright/Trademark Information

HVACPartsOutlet.com is a registered trademark of HVACPartsOutlet.com, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2005- 2015 HVACPartsOutlet.com, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of HVACPartsOutlet.com or HVAC Parts Outlet LLC or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. HVACPartsOutlet.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. HVACPartsOutlet.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

All orders placed over $750.00 ( USD ) will have a fraud check completed with the cards issueing bank to ensure it's validity

We may require additional verification or information before accepting any order over $500


Typographical and/or Pricing Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, HVACPartsOutlet.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. HVACPartsOutlet.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, HVACPartsOutlet.com shall immediately issue a credit to your credit card account in the amount of the charge.


Refused Delivery

HVACPartsOutlet.com reserves the right to charge a restocking fee as outlined above for non defective returns and applicable shipping charges for any and all deliveries that are refused by the customer. Shipping charges as part of the original order is not refundable.


Images/Pictures

The images displayed are for reference only. Subtle design changes and part changes due occur frequently and it is not a guarantee an up to date image is available at the time of purchase. Purchases should not occur based upon an image only. Part numbers are the only way to ensure the item purchased is correct.


Manufacturer Restrictions

Some manufacturers have implemented returns restrictions that prevent HVAC Parts Outlet from being able to accept returns or offer exchanges, replacements or credits on their products. All support as well as exchanges or replacements for DEFECTIVE merchandise, after the first 30 days of ownership, must be handled directly with the product manufacturer. HVAC Parts Outlet cannot accept any returns nor offer replacement, exchanges or credit for ANY product that has been opened or installed.


WARRANTY LIMITATIONS

There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you

Limitation of Liability

In no event shall HVACPartsOutlet.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you


PROCESSING TIME

Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

Please note, credit card verification for orders over $750 can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back ordered inventory in our warehouse.


Transit Time

  • UPS Ground: 2 - 6 Business Days
  • UPS Second Day: 2 Business Days
  • UPS Next Day Air: 1 Business Day

(Saturday & Sunday deliveries are not available)


TOTAL TIME FOR DELIVERY/SHIPPING

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. MOST orders are fulfilled the same business day as long as the order is placed prior to 12 pm EST and can range from 24 hours to 4 days for in-stock items. Expedited shipping does not guarantee immediate shipping. We do our best to keep our inventories stocked and unforeseen delays from our suppliers or sudden stock depletion can cause delays.


Dispute Resolution

AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS

You and HVACPartsOutlet.com agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from HVACPartsOutlet.com by binding Arbitration administered by the American Arbitration Association, or in a small claims court, and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Frederick County, Maryland

We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org . You and HVACPartsOutlet.com agree that the Arbitration Award maybe taken to a Court of competent jurisdiction to become an enforceable judgment. You and HVACPartsOutlet.com agree that any arbitration under this Agreement will take place on an individual basis. Class arbitration and class actions are not permitted.

If you wish to begin arbitration against HVACPartsOutlet.com you must file a case with the American Arbitration Association. You may visit the American Arbitration Association's web site at www.adr.org to obtain forms and guidance and to learn the procedure for filing a case under this Arbitration Agreement.

This Arbitration Agreement affects you legal rights. An arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in very limited circumstances. You agree that, by entering into this Agreement, you and HVACPartsOutlet.com are each waiving the right to a trial by jury or to participate in a class action. HVAC Parts Outlet LLC reserves the right to use a collection agency to collect any funds that are taken from HVAC Parts Outlet LLC due to a dispute via credit card or Pay Pal whereas HVAC Parts Outlet LLC has proof the policies have not been followed by the purchaser or their agent.

State and Local Laws

Before purchasing, check state and local laws and regulations regarding installation or use of any of the products in this on-line catalog. HVACPartsOutlet.com is not responsible for any loss or damages related to the sale, delivery or installation of products sold through this catalog, or any other changes incurred in the replacement or repair of a defective item. The seller is not responsible for the buyer's adherence to state and local laws. We highly recommend the use of qualified and licensed contractors to perform any repair or service. Adherence to state and local laws in regards to electrical, natural and LP gas is encouraged.

HVAC Parts Outlet is an online supplier of air conditioning and heating replacement parts, including heat pumps. Call 301-845-8005 for your HVAC parts today!  We cater to and support the Do It Yourself (DIY) customer or contractor with parts selection, installation guides and same day shipment when possible.  HVAC Parts Outlet provides new parts directly from the manufacturer.