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Sales and Returns

Deliveries refused for reasons other than shipping damage (see above) will be subject to any applicable return shipping charges plus a 25% restocking fee. You may return unused unopened merchandise within 10 days of receipt of your order. All returned merchandise must be undamaged, unused and in the original packaging. You must contact HVACPartsOutlet.com customer service department immediately at (301)-845-8005.  You will be issued an RMA (Returned Authorization Number) and will be given instructions on how to prepare the merchandise for return shipping. The RMA number should be clearly posted on the outside of the package.  Merchandise that is returned without an RMA number will be refused and a Refund will be denied. You are responsible for shipping payment to HVACPartsOutlet.com. Return items and or parts must be returned in its original packaging, undamaged, and no missing parts or pieces.  If there is no evidence that the item or part was ever installed, you will be entitled to a refund of the original purchase price minus minus a 25% restocking fee.  Any item or part that is found to be other than new and unused will immediately be returned shipped with collect freight (C.O.D) to you.

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