Return policy and limited guarantee against defects
Every third party product you buy from HVACPartsOutlet.com is backed first by the product manufacturer's warranty. HVACPartsOutlet.com's 30 day limited warranty against defects, may also apply. HVACPartsOutlet.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or HVACPartsOutlet.com. Hardware confirmed as defective by the product manufacturer or HVACPartsOutlet.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. HVACPartsOutlet.com will assist customers whenever possible in gaining satisfaction with product manufacturers.
For assistance or to exchange a defective product and to recieve a Return Material Authorization number
The return material authorization (RMA) form must be submitted with your return
Download a RMA Form.
Defective Products Returned for exchange must be in the original packaging and include all parts, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete returns or if an item show signs of having been used/installed. Any item returned that has evidence of having been opened, missing parts, instructions, or installed/used will not be returned. No returns will be accepted without an RMA number issued by HVACPartsOutlet.com or when the product manufactures or distributors return policies supersede ours.
Non-defective return items are at HVAC Parts Outlet’s sole discretion. Non-defective non-electrical returns are subject to a 15% restocking such returns will be for store credit or refund at HVAC Parts Outlet’s sole discretion within 5 days of receipt. All non-defective electrical returns are subject to a 35% restocking fee and such returns will be for store credit or refund at HVAC Parts Outlet’s sole discretion within 7 days of receipt. You are responsible for all shipping charges associated with the return of the item. The item/s must be in the original packaging and include all parts, registration cards, packing materials and other accessories and be received to our location within 10 days of the RMA issue. The item must be in new condition. If the item has been installed or damaged in any manner the RMA will be denied and you will be responsible for all shipping charges to retrieve the item from our facility.
Damaged Freight
HVACPartsOutlet.com insures all shipped items. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery. All products are inspected, checked, and packaged by HVACPartsOutlet.com prior to release to the carrier. In spite of our best efforts, shipping damage can and does sometimes occur. Here's how to protect yourself:
Submit your claim to click here with your order number and notify us of your claim.
Please allow up to 2 business days for us to review and respond to your claim. If you require an immediate replacement part, place an additional order and once approved your original purchase will be refunded.
Refused Delivery
HVACPartsOutlet.com reserves the right to charge a restocking fee as outlined above for non defective returns and applicable shipping charges for any and all deliveries that are refused by the customer. Shipping charges as part of the original order is not refundable.