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1 Year Return Policy and Limited Guarantee Against Defects

Every product you buy from HVACPartsOutlet.com is backed by the product manufacturer's warranty for a period not to exceed 1 year from date of purchase. HVACPartsOutlet.com's 1 year limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or HVACPartsOutlet.com.

You are responsible for all shipping charges associated with the return of the item.  The item(s) must be received by our location within 10 days of the RMA issue.

You are responsible for payment to ship the replacement item to you on any item over 30 days old. Typically this can be done via a PayPal invoice sent to you from HVAC Parts Outlet.

Items returned that are not from HVAC Parts Outlet or have a date code not coinciding with the purchase date will be assessed a $25 administrative fee.

Fraud is a serious offense and HVAC Parts Outlet will have the right to pursue any and all legal actions to include contacting the payment method company and filing a formal complaint and audit.

Defective products returned for exchange in the first 30 days must be in the original packaging and include all parts, registration cards, packing materials and other accessories.

We reserve the right to refuse for return any item that shows signs of damage not consistent with normal wear and tear or installed improperly that causes unnecessary damage to the item.

90 Day Non-Defective Return

Non-defective returns are subject to a 20% restocking fee and do not include the shipping cost. "Free Shipping" items will have the shipping costs deducted and a 20% restocking fee. You are responsible for all shipping charges associated with the return of the item. The item(s) must be in the original packaging and include all parts, registration cards, packing materials and other accessories and be received by our location within 10 days of the RMA issue. The item must be in new condition. If the item has been installed or damaged in any manner, the RMA will be denied and you will be responsible for all shipping charges to retrieve the item from our facility. (effective August 2012, orders previous - 30 Days)

Items returned that are not from HVAC Parts Outlet or have a date code not coinciding with the purchase date will be assessed a $25 administrative fee.

Fraud is a serious offense and HVAC Parts Outlet will have the right to pursue any and all legal actions to include contacting the payment method company and filing a formal complaint and audit.

  • Products which are improperly packaged.
  • Control Boards CANNOT be accepted if the seal is broken, ripped, or damaged in any manner. The seal is used on many static protection envelopes.
  • Products returned to HVAC Parts Outlet in a non-qualified shipping container.
  • Products with any standard certification labels removed (UL listing, capacity, brand name).
  • Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (HVAC Parts Outlet maintains serial number tracking).
  • DAMAGE: Cracked components or damage to any circuit boards.
  • DAMAGE: Any dents, scratches, defacement or abuse of base casting.
  • DAMAGE: Loose, damaged or removed screws/fasteners.
 

Compressors

Compressors cannot be returned for any reason other than defective. Any defective compressor request must include the following information.

  • Date of installation
  • Date of Failure
  • Name of installing HVAC technician
  • Master License number of installing HVAC technician and state of issue 
  • Company name employing HVAC technician
  • Phone number and address of company employing HVAC technician

Damaged Freight

HVACPartsOutlet.com insures all shipped items. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery. Any damage claims must be submitted no later than 15 days from the delivery date. All products are inspected, checked, and packaged by HVACPartsOutlet.com prior to release to the carrier. In spite of our best efforts, shipping damage can and does sometimes occur. Here's how to protect yourself:

  • Always note any external damage to cartons upon the delivery.
  • Make note of the Date of Failure
  • We highly recommend that you unpack each carton and carefully inspect each item. Note any damage and contact HVACPartsOutlet.com immediately to file a claim.
  • Keep all packing materials and contents in the same condition as when the damage was discovered.
  • It is a good idea to take pictures immediately after discovering damage in order to support your claim.
 

Submit A claim

Submit your claim with your order number and notify us of your claim.

Please allow up to 2 business days for us to review and respond to your claim. If you require an immediate replacement part, place an additional order and once approved your original purchase will be refunded.

Refused Delivery

HVACPartsOutlet.com reserves the right to charge a restocking fee as outlined above for non-defective returns and applicable shipping charges for any and all deliveries that are refused by the customer. Shipping charges as part of the original order are not refundable.

SUBMIT a Request for a RMA.

Log into your account and request a RMA.


Download a RMA Form

The return material authorization (RMA) form must be completed in full and submitted with your return.

Adobe Acrobat Reader is required to view and print the RMA. Download for FREE

RMA Address

All items must be returned with the RMA form and issued RMA number to:

 

HVAC Parts Outlet Returns
129 Challedon Drive
Walkersville MD 21793


HAVE A QUESTION ABOUT A RETURN?
CALL
877-482-2500.

HVAC Parts Outlet is an online supplier of air conditioning and heating replacement parts, including heat pumps. Call 301-845-8005 for your HVAC parts today!  We cater to and support the Do It Yourself (DIY) customer or contractor with parts selection, installation guides and same day shipment when possible.  HVAC Parts Outlet provides new parts directly from the manufacturer.